DCP Phone Interview Questions (BBB, Attractions, Character Attendant)

So this is going to be the same style as the last post I made about phone interviews, but since my top 3 roles changed this time I wanted to post it again.

Here is a compiled list of all possible questions you could be asked during your phone interview and some answers I would suggest/gave in blue. Note: I didn't type the questions up myself, I found the list elsewhere and did a little editing. Also, any questions I was asked will be in red.

General

• Why do you want to work for Disney/do the DCP? **Almost always asked
• To gain professional experience, to work for WDW and any other personal reasons.

• How do you deal with repetitive tasks?**Frequently asked
• I make them into a game, trying to find other ways to do it to make it more fun.

• Do you have any experience speaking in front of large groups of people?
• Tell the truth.

• How do you feel about having roommates and living away from home?
• No problem, I live 7 hours away from home now with a roommate.

• Do you think any of your past jobs will help in any of your top 3 choices and how?
• Depends what your past jobs are.

• Why do you think you are qualified for your top role?
• Again, personal qualifications.

• Are you comfortable handling money?
• Yes, I worked for a retail store as a cashier.

• Do you have any tattoos or body modifications/do you fit the Disney Look?*Always ALWAYS asked
• TELL. THE. TRUTH. You can still get accepted with tattoos!

• Are you familiar with the Disney parks and resorts?
• Disney World, yes, I've been over 15 times. Disney Land, never been.

• What does Disney mean to you?
• All up to you.

• How will the CP help you professionally?
• People skills, communication, working in a team, whatever else you hope to gain.

• What are you most looking forward to in the DCP?
• Working at Walt Disney World, making new friends and a great experience.

• What makes you a good candidate for the DCP?
• Depends on your character.

• What do you plan to do after college?
• I plan to become a social worker at a victim advocate center.

• What can you offer to the Disney company?
• I am bubbly and energetic with a passion for Disney.

• What are 3 words a previous employer may use to describe you?
• Efficient, energetic, responsible

• Describe a situation where you have had to work with a difficult person, boss, or teacher. **Frequently asked
• Your personal experience.

• What Disney character are you most like?
• Winnie-the-Pooh.

• What is your favorite memory of Disney?
• When I was 3 years old, there was a commercial where Pooh gave a little girl a rose and I was convinced he was going to give me one. So my family's next trip to WDW, Pooh gave me a rose outside the crystal palace and I still remember it.

• Do you mind working outside in the Florida heat and in the rain? **Frequently asked
• Not a problem.

• Would you rather work alone or in a group setting?
• I wouldn't mid either setting because I think I am a diverse individual who can adapt to any work situation.

• How would you help a guest who speaks little or no English?
• Take them to guest services or find another Cast Member that speaks their language.

• Tell me about some jobs you have previously held.
• Your job experience.

• Tell me about a time you made a guest or customer happy at a previous job.**Frequently asked
• Your job experience.

• How would you handle a roommate disagreement?
• Talk with them about it first and if we couldn't work it out get someone else's input/assistance.
• How do you feel about living with people from different cultures/countries?
• Be honest.

• Do you mind working mornings, evenings, overnight, weekends, and holidays?**Frequently asked
• No problem.

• Do you prefer a fast paced or slow paced work environment?**Frequently asked
• I prefer fast paced because I get more done and am more productive.

• Can you stand for hours at a time outside? (she didn't ask me this, I said it on my own)
• I can if I need to.

• Do you prefer and indoor or outdoor environment?
• I prefer indoor, but can work outdoor as well.

• What are 3 negative qualities about yourself?
• Can be too impatient, perfectionist

• What is your favorite Disney (movie, ride, park, character), and why?
• The Hunchback of Notre Dame, Many Adventures of Winnie-the-Pooh, EPCOT, Eeyore

• What are your top 3 roles? *Will always be asked
• BBB, Attractions, Character Attendant

• How would you handle an emergency/tell me about a time you have had to handle an emergency in the past? *Everyone I've talked to for Fall/FA 2014 has been asked this question
• Calm and collected...I don't really remember what I said oops

• Are you open to the QSFB or Custodial roles? **Frequently asked
• Be honest, I told them I wasn't.

• Why are these your top role choices?
• All up to you.
• 
  

ROLE SPECIFIC

(I'm not gonna put suggested answers except the ones I was asked because a lot of them are based on personal experience)

BBB (my #1)

• ***So she didn't really get to ask me any of these questions because I answered them all before she could ask when I talked about my past work experience. But she likely would have asked me at least one or two of these***
• Do you have any salon experience?

• Do you have any childcare experience?

• How would you react if a little girl was shy or scared?
• What would you do if a child or a parent didn't like the transformation?
• I would have a conversation with them to find out what about the transformation they don't like. If they say there's not enough pixie dust then I would use my FGiT magic to get some more for her. If they don't like the lip color, then I would just wipe it off and change it, etc.

Costuming

• Are you comfortable operating an advanced costume checkout computer?

• Are you willing and able to carry heavy (up to 50lbs+) costumes to different locations?

• Would you be comfortable working independently?

• How do you feel about working “backstage” with minimal guest contact?

• Are you willing to operate basic laundry equipment?

Housekeeping

• Are you comfortable working with cleaning chemicals?

• How do you feel about working in a guest’s room while they are not there?

• Are you able to work independently with little to no guest contact?

Lifeguard

• Are you comfortable working for long periods of time in the Florida heat?

• Are you willing to work in another role during off-peak seasons?

• Are you comfortable with spending long periods of time standing in water?

• What would you do in the event of a guest injury or illness?

• Do you believe you are able to pass the swim test?
• Do you have any experience as a lifeguard or on a swim team?

Custodial

• Are you comfortable with emptying trashcans (which may include shooing bees or flies) and lifting heavy garbage bags?

• Are you willing to bus tables in restaurants and outdoors?

• Are you comfortable working for long periods of time outside in the heat, rain, or cold?

Main Entrance

• Are you comfortable delivering long speeches on a microphone?

• How would you make a guest feel special as they enter a park?**Frequently asked

• Are you willing to drive a large parking tram?

• Are you willing to help with crowd control during parades and park openings?

Merchandise (my #3)

• Are you comfortable with handling cash? **Frequently asked

• What would you do if a guest was looking for a specific item, but you are out or don’t sell this item? **Frequently asked

• Are you comfortable suggesting items to guests based on first impressions?

• Are you willing to work independently outdoors at a cart?

Photopass

• Are you comfortable with operating digital cameras?

• How do you feel about achieving monthly sales goals and suggesting products?

• Are you comfortable working in several different parks, potentially all in the same week?

• How do you feel about a guest refusing a picture?

QSFB

• Are you comfortable preparing simple food items, which may include using a fryer, grill, or other cooking equipment?
• Yes/no.

• Would you be willing to wash dishes or bus tables?
• Yes/no.

• Are you comfortable selling alcohol?

• Are you able to multitask?

• Are you comfortable handling cash and using a cash register?

• How do you feel about working independently at a food cart?

FSFB

• Are you comfortable handling cash and using a register?

• Are you willing to spend long periods of time rolling silverware, and folding napkins?

• Have you ever managed a seating chart, or are you willing to learn?

• What would you tell a guest if they wanted to eat at a restaurant, but there are no tables available for several hours?

Recreation

• Are you willing to train with watercraft, arcades, and other recreational facilities?

• Do you believe you will be able to pass the swim test?

• Are you willing to work in another role during the off-seasons?

• How do you feel about working for long periods of time outdoors and around water?

Transportation (from what I've heard, this isn't a role anymore?)

• Do you have a valid driver’s license?

• Are you comfortable memorizing and delivering long speeches?

• Are you comfortable talking to other CM via radio?

• Are you willing to help with crowd control during parades?

• How do you feel about driving large vehicles (such as a monorail or bus) filled with guests?

Vacation Planner

• What do you think the duties of a vacation planner are?**Frequently asked

• Are you comfortable handling large amounts of money and achieving monthly sales goals?**Frequently asked

• How do you feel about working in multiple parks, potentially all four in a week?

• Are you willing to help with crowd control during parades?

• Are you comfortable working with a computerized ticket system offering over 128 different ticket combinations?

• How do you work while under pressure?

Character attendant (my #3)

• How would you react if a child was being violent with a character?
• Get the character a safe distance from the guest. Get down on the guest's level and have a conversation about how they're hurting Tigger's feelings. Maybe have the character make a sad face or put their hands over their eyes. Say Tigger wants to be their friend but they have to be kind. If it escalates, ask the parents to step in to keep the magic. Call security as a last resort.

• What does character integrity mean to you?**Frequently asked

• What would you tell guests if you had to turn them away because a line is closing for the day?

• What would you do if a child was afraid of a character?

• What would you say if someone asked why the fur character doesn’t talk?**Frequently asked

• How would you say “(mickey, Cinderella, ariel, Donald, beast) has to leave?”

Attractions (my #2)

• What would you do if a child wants to ride space mountain, but is too short?**Frequently asked
• Say something like "there are lots of rides for princesses like you, but this one is just too dangerous. Maybe your next visit you will be big enough!" and show them how far away from the height they are so they leave excited to come back next time and ride it and are not disappointed that they can't ride it now. Show on the map other rides that they are tall enough for.

• What would you do if a guest wanted to get on an attraction but it was out of service?

• How would you feel about operating a ride?

• Would you be willing to help with crowd control during a parade?

• Are you comfortable talking in front of large groups of people?

• Can you memorize and remember long speeches?**Frequently asked

• What would you do if you messed up your spiel?

Bell Services

• Are you willing and able to carry heavy (up to 50lbs) luggage (including overhead)?

• Are you comfortable talking to guests on the phone?

• Are you comfortable being the first CM that a guest interacts with on their vacation?

Hospitality

• What would you do if a guest wanted a specific type of room and there were none available?

• How do you feel about being trained on a computer system?

• How would you make a guest feel special as they are beginning their vacation?

• Are you comfortable talking to guests on the phone?

• Are you comfortable handling large amounts of cash?

Concierge

• What do you think the duties of a concierge are?**Frequently asked

• Do you have any experience handling cash, including foreign currency, and travelers checks?

• How do you feel about being trained on a computer system?

• What do you expect when you stay at a Disney Resort?**Frequently asked

Character Role

How would you deal with the heat inside the heavy costumes?**Frequently asked

What would you do if a child was afraid of you?

What does character integrity mean to you?**Frequently asked

I really hope this is helpful, and best of luck on your interview! Just remember to be yourself and have fun with your interviewer, they are all super cool!

Thanks for reading, and have a magical day!

Kelly